Frequently Asked Questions

How long will it take to get my order?

If an item is in stock, your order will be delivered to you in 5 to 7 working days. If an item is out of stock and can be manufactured on backorder, your order will be delivered to you within 10 to 12 working days. 

I can't get my shipping address to validate, what do I do?

If you are getting stuck trying to validate your address, you can try our address lookup tool by clicking here (this will open in a new window). Our shipping provider (Aramex) uses combinations of city and postal codes that might be different to what you use for local shippings. We are working on improving this experience. 

Do you accept returns?

Our cancellation and returns policy can be read here.

What methods of payment are available to me?

You can pay via Visa or Mastercard credit or debit card, via Zapper, or you can apply for credit via mobicred.

Are desks and cupboards available in custom sizes?

The items are only available in standard sizes as they are displayed on the website.
Are desks and cupboards available in different wood finishes or colours other than those shown. The colours and finishes shown on the website are currently the only colours and finishes available. We will, from time to time, release limited editions or add and replace colours and finishes.

Can we order products displayed on the Ukhuni business furniture section of the website?

Only the items displayed on the Home Habitat store are currently available for online orders

If I order 2 items and one is in stock but the other isn’t, how long will my order take to be delivered?

If you have one item in your cart that is on backorder, your entire order will be delivered once that item has been manufactured, which will be between 10 and 12 working days.

Can we get chairs upholstered in other colours and fabrics?

Chairs are currently only available in black.

Does the iLean desk need to be attached permanently to the wall?

Yes, iLean must be fixed to a wall 

Is the Integra reversible so can you have the shelves on the side of your choice?

Yes, the lip bracket can be attached on either side as per the assembly guide, to allow the shelves to be on the left or the right of the workspace.

What is the distance between the floor and the bottom of the Jacari cupboard?

The distance is 310mm

What is the height of the doors of the Jacari cupboard?

The Jacari cupboard door height is 447mm

What is the shelf size of the Jacari cupboard?

The Jacari shelves measure 775mm wide x 350mm deep

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