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Frequently Asked Questions
Do you accept returns?
Our cancellation and returns policy can be read here.
How long will it take to get my order?
If an item is in stock, your order will be delivered to you in 5 to 7 working days. If an item is out of stock and can be manufactured on backorder, your order will be delivered to you within 10 to 12 working days.
What methods of payment are available to me?
You can pay via Visa or Mastercard credit or debit card, via Zapper, or you can apply for credit via mobicred.
I can't get my shipping address to validate, what do I do?
If you are getting stuck trying to validate your address, you can try our address lookup tool by clicking here (this will open in a new window). Our shipping provider (Aramex) uses combinations of city and postal codes that might be different to what you use for local shippings. We are working on improving this experience.